Tag: customer service
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Tend to Your Own Grass: A Retail Parable
It was just as all the stores in the central time zone were shutting down when I stepped out of my flight from Phoenix and onto the bright shimmering white ceramic tiles of the DFW airport. The layover would be about an hour. I loved traveling late at night, the airport seemed to slow from…
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12 Ways to Surround Yourself with Happy Customers
The customer doesn’t always have to be right, but they should be happy.
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5 Job Skills You Can Take From Retail Into The “Real World” 2nd Edition
‘What do you want to be when you grow up,’ is my first question to all new hires. We share a chuckle and then they express to me their dreams. Perhaps it’s the teacher in me, but that night I will sit down at home to check to see how I can help to make thse dreams come…
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Celebrity Status and Retail
“Johnny and Tim came in the store today,” I could hear his Joe Cool voice through Lydia’s receiver, though she sat a seat over from me. “Who are they,” Lydia had just been complaining to me about the love this keyholder from North Carolina had for himself. Something about walking into the backroom and finding him…